HealthConnect
Patient App

Healthcare is complex.
The app shouldn't be.

Patients in Australia face a fragmented healthcare experience — juggling separate systems for appointments, records, medications and payments. The brief was clear: design a single platform that makes navigating healthcare as simple as everyday consumer apps.

The dual-user challenge — designing for both patients who need simplicity and medical staff who need efficiency — shaped every decision made throughout this project.

Understanding who
we were designing for

I conducted user interviews and contextual research with both patient and staff users before any wireframe was drawn. The research surfaced three core insights that shaped the entire design strategy.

Two users.
One system.

I developed two primary personas from the research — one patient and one healthcare provider — to anchor all design decisions in real human needs.

Mapping the
patient booking journey

The core flow I focused on was the end-to-end appointment booking journey — the most critical path for patient users. The design reduces this from an average of 9 steps (across fragmented systems) to 5 in-app steps.

A system designed
for trust and calm

Healthcare design must communicate safety above all else. The colour system is anchored in clinical blue — authority and trust — with rose accents for warmth, and sky tones for accessibility. Every colour choice was accessibility-tested for WCAG AA compliance.

Key decisions
and trade-offs

Good UX is a series of deliberate trade-offs. These decisions show how research insights, task flow priorities and usability feedback shaped the final interface.

From research
to tested interface

End-to-end,
solo-delivered

The project delivered a polished iOS prototype and reusable UI system, covering the core patient journey from registration through to bill payment.

What this project
taught me